Treating you fairly
Housing Pendle is committed to ensuring our homes, services and employment opportunities are accessible to everyone. We do not directly or indirectly discriminate against any person or organisation on the grounds of:
- race
- ethnic origin
- nationality
- disability
- gender
- sexuality
- age
- class
- appearance
- religion
- belief
- responsibility for dependants
- unrelated criminal activities
- being HIV positive or with AIDS
or any other matter which causes a person to be treated unfairly
What does Equality and Diversity mean?
Equality
HP will treat everyone in a fair and reasonable way without prejudice or discrimination.
Diversity
HP recognises and embraces individuals and groups from different backgrounds, of different abilities and ethnic origins.
Why is Equality and Diversity Important to us?
HP wants our services to meet the needs of customers to ensure that you remain happy living in your home. By understanding the diverse needs of our customers we can continuously improve and provide high quality services.
To remove barriers so everyone can access our services we have:
- Joined language line (an international translation service)
- Staff trained in the use of type talk
- Staff trained in the use of basic sign language and communication skills for the hard of hearing
- Ensured our offices meet the disability discrimination act
- Have a hearing loop in our reception and interview rooms
- Upon request can provide information in different languages, Braille, large print and audio
For more information you can look at our Equality and Diversity Strategy or our service standards. We also have an Disability Impact Group which includes tenants, board members and staff, if you would like to join the group to improve the services we offer to our customers please contact Hazel Neilson on 01254 269000.
Alternatively if you do not want to attend meetings but do have a suggestion for improving our services please email us on customersupport@housingpendle.co.uk
Click here to download our Treating You Fairly Service Standard - V1/2009
Click here to go to our Equality & Diversity downloads.
