Performance Information and Customer Satisfaction

Customer Survey results (Sept 2008)

Like all Registered Social Landlords (RSLs), Housing Pendle is required to carry out a tenant satisfaction survey every three years.  This gives you – and us – a benchmark to gauge how well we’re doing against other RSLs, as well as highlighting areas for improvement.

What does the survey measure?

  • Tenant satisfaction with our overall service
  • What opportunities we offer for tenant participation
  • How well we deal with repairs and maintenance
  • The quality of tenants’ homes
  • The proportion of tenants who rate their property as very good or  fairly good

Customer Satisfaction (STATUS Survey)

Sept 2008

2006
Service - Overall

87%

77%
Repairs

86%

74%
Supported Housing

96%

94%
Community Support Visitors

94%

94%
Careline - helpfulness of staff

99%

n/a

Link to Latest News: Customer satisfaction rises for Housing Pendle

 

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